How Customer Service Made the Transition to eZmax Seamless for RE/MAX Énergie

How Customer Service Made the Transition to eZmax Seamless for RE/MAX Énergie

We recently chatted with Eva Gagnon, the Broker/Owner of RE/MAX Énergie, a 25-agent office in Jonquière, QC. Eva had heard of eZmax through colleagues, many of them RE/MAX Brokers. So, when it came time for her brokerage to look for a new platform to manage transactions, electronic deals and signatures, and their accounting, she knew where to start (and end) her search. 

“Everyone was telling me eZmax was the most complete system in real estate. There was no other option but to jump in and make the change,” shared Eva Gagnon on her decision to move to eZmax.

Don’t think that jump wasn’t intimidating. Change management is a very real challenge for businesses, big and small. Managing the transition from both a technical and personnel perspective is daunting but with the right partner, that transition can be easy. 

“We took the time to prepare and work with our administration team to ensure the transition was smooth,” said Gagnon. “We worked with the eZmax team and that fear of change quickly dissipated thanks to their expertise and support throughout the process. They even offer the option to come into our office to provide in-person, hands-on training for our team, which showed us another level of their commitment to their customers.”

Customer service is key, especially when you’re investing in technology and systems that your business relies on to operate efficiently. You need to trust that you have a team of experts supporting your business and the tools that help it operate. 

Gagnon continued, “One of my agents told me she called on a Saturday morning and eZmax helped her work through a challenge she was facing – even on a Saturday morning! Yes, we receive awesome service from our team at eZmax. We couldn’t be happier.”

Take it from someone who has been in your position, “Stop waiting! Every day you wait, you’re losing time. You need to make the change to eZmax now,” closed Eva Gagnon. 

If you’re looking for a new brokerage technology provider, learn more about why eZmax is the right choice for your business too. 

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